Upon enrolling in a course, the student (you) is entering a legal agreement in which they agree to abide by the conditions of enrolment, including meeting stated payments, in exchange for the service offered by the institution in the delivery of the course. This agreement is governed by and construed in accordance with the law in force in all states of Australia.
Careerline Courses and Education Pty Ltd (CLC) complies with Australian Consumer Law in regard to refunds. We are NOT required to provide a refund if you change your mind about the course that you chose to enroll into.
- A 50% refund is permitted if (1) a notification of withdrawal from a course was received in writing, within 7 days of enrollment, the enrollment date being taken from the time CLC received payment for the course; (2) The course notes, in case of online delivery, must NOT have been downloaded; and in the case of printed/hard-copy, disc, or email attachment, have NOT been sent from CLC.
- NO REFUND will be provided after 7 days of the course commencement date.
- NO REFUND will be provided where work or assessment has been saved or submitted.
- Printed notes and other hard copy materials are non-refundable.
The decision of assessing the extenuating circumstances rests with the Operations Manager and shall be assessed on a case-by-case basis.
DEFERMENTS AND EXTENSIONS
You may apply to CLC for a deferment or extension. Depending on circumstances, 3 to 6 months may be granted. [certificate level courses] and up to 12 months [course bundles/advanced certificates]. Extension and recommencement fees will apply.
If we have not heard from you by the end of your course expiry date, we will we will assume you do not wish to extend or defer and your course access will be terminated.
If subsequently you wish to reactivate your course, CLC requires a written [email] request and a fee of AU$150.00 will apply.
Likewise, courses officially deferred (in writing via email and no less than two weeks before the course termination date), require the recommencement fee of AU$150.00 – to be paid on course resumption.
This will be a predetermined date and failure to pay any outstanding balance by or on this date will require the account to be sent to a collection agency.
